Residential Facilities

Residential Facilities oversees all facilities-related issues within the residence halls including keys, mailboxes/mailbox keys and combinations, furniture, appliances, and damage billing. They are located at 520 Boston Avenue in Medford, MA.

You can reach Residential Facilities by calling ext. 7-3992 (617.627.3992) or by  visiting their website.

Report work orders online here.

When to call Residential Facilities
520 Boston Avenue, ext. 7-3992 (617.627.3992)

• All Key Issues: Picking up and dropping off
• Lockouts: if locked out of your room between 9am and 5pm on a weekday
• Damages: broken furniture, holes in walls, broken windows, etc.
• Plumbing issues: leaky faucets, clogged toilets, etc.
• Pest control issues: mice, bugs, etc.
• Custodial questions/concerns about ABM (formerly OneSource)

When to call Residential Life
First Floor of South Hall, ext. 7-3248 (617.627.3248)

• Roommate conflicts
• Direct room swaps
• Housing Lottery questions
• Posting flyers in the residence halls
• Interested in becoming an RA
• Interested in hall programming
• Learn more about the Scholars in Residence
• Learn more about the Residential Tutors
• Learn more about Active Citizenship opportunities in the halls