These links are provided as additional resources for interested ITS clients.
If an answer is not found here please contact the ITS Helpdesk at:

• Phone: 617-627-5898
•  Email: helpdesk@ase.tufts.edu

Self Support:

These links are to enable ITS clients to look for an answer to their problem at the software manufacturers own site. Many problems are well documented at the manufacturers support sites. Some problem resolutions may be quite easy to implement and save much needed time.  ITS is proving the links to software that is on our supported software standards page.

This guide is broken into four parts:

• Platform Independent- Software that runs on either Mac or PC
• PC Software
• Mac Software
• Virus Software - Supported Mac and PC Anti Virus solutions as well as an Anti Virus Hoax search engine.

Software Name		Useful Support Link
Platform Independent Software
p l a t f o r m i n d e p e n d e n t	FileMaker Pro	http://www.filemaker.com/support/
	Adobe Acrobat	http://www.adobe.com/support/products/acrobat.html
	Adobe Acrobat Reader	http://www.adobe.com/support/products/acrreader.html
	Quicktime Player	http://www.info.apple.com/usen/quicktime/
	Shockwave	http://www.macromedia.com/support/shockwave/
	Flash	http://www.macromedia.com/support/flash/
	Authorware Player	http://www.macromedia.com/support/authorware/
	Real Audio Player	http://www.expressresponse.com/cgi-bin/real_rec/new_showFaq.cgi?template=sos.html&errorid=&hurlid=&UC=&producttype=realone
	Windows Media Player	http://www.microsoft.com/windows/windowsmedia/support.aspx
	Winamp	http://forums.winamp.com/
Supported PC Software
p c s u p p o r t e d s o f t w a r e	Office 97	http://support.microsoft.com/default.aspx?scid=fh%3Ben-us%3Bofw97&x=11&y=15
	Office 2000	http://support.microsoft.com/default.aspx?scid=fh;EN-US;ofw2k
	Office XP	http://support.microsoft.com/default.aspx?scid=fh;EN-US;offxp
	Word 97
	Word 2000	http://support.microsoft.com/default.aspx?scid=fh%3Ben-us%3Bwrd20&x=16&y=14
	Word XP/2002	http://support.microsoft.com/default.aspx?scid=fh;EN-US;wd2002
	Excel 97	http://support.microsoft.com/default.aspx?scid=fh%3Ben-us%3Bxlw97&x=7&y=10
	Excel 2000	http://support.microsoft.com/default.aspx?scid=fh%3Ben-us%3Bxlw2k&x=11&y=14
	Excel XP/2002	http://support.microsoft.com/default.aspx?scid=fh;EN-US;xl2002
	Outlook 97	http://support.microsoft.com/default.aspx?scid=fh%3Ben-us%3Bout97&x=7&y=11
	Outlook 98	http://support.microsoft.com/default.aspx?scid=fh%3Ben-us%3Bout98&x=18&y=9
	Outlook 2000	http://support.microsoft.com/default.aspx?scid=fh;EN-US;out2K
	Outlook XP/2002	http://support.microsoft.com/default.aspx?scid=fh;EN-US;ol2002
	PowerPoint 97	http://support.microsoft.com/default.aspx?scid=fh%3Ben-us%3Bppt97&x=12&y=11
	PowerPoint 2000	http://support.microsoft.com/default.aspx?scid=fh%3Ben-us%3Bppt2000&x=11&y=11
	PowerPoint XP/2002	http://support.microsoft.com/default.aspx?scid=fh%3Ben-us%3Bppt2002&x=14&y=15
	Access 97	http://support.microsoft.com/default.aspx?scid=fh%3Ben-us%3Bacc97&x=13&y=18
	Access 2000	http://support.microsoft.com/default.aspx?scid=fh%3Ben-us%3Bacc2000&x=11&y=15
	Access XP/2002	http://support.microsoft.com/default.aspx?scid=fh;EN-US;acc2002
	FrontPage 98	http://support.microsoft.com/default.aspx?scid=fh%3Ben-us%3Bfp98&x=13&y=9
	FrontPage 2000	http://support.microsoft.com/default.aspx?scid=fh%3Ben-us%3Bfp2000&x=10&y=12
	FrontPage XP/2002	http://support.microsoft.com/default.aspx?scid=fh;EN-US;fp2002
	Publisher 2000	http://support.microsoft.com/default.aspx?scid=fh%3Ben-us%3Bpub2000&x=15&y=9
	Publisher XP/2002	http://support.microsoft.com/default.aspx?scid=fh%3Ben-us%3Bpub2002&x=14&y=12
	Internet Explorer	http://support.microsoft.com/default.aspx?scid=fh;EN-US;ie
	Lotus 1-2-3	http://www-3.ibm.com/software/lotus/support/123/support.html
	Netscape 4.6x Netscape Messenger 4.6x	http://wp.netscape.com/eng/mozilla/4.6/relnotes/windows-4.6.html
	WS-FTP 32	http://www.ipswitch.com/support/WS_FTP/index.asp
	Netterm	http://www.netterm.com/html/netterm.html
	Secure CRT	http://www.vandyke.com/support/securecrt/index.html
Supported Mac Software
m a c s o f t w a r e	Office 2001	http://support.microsoft.com/default.aspx?scid=fh;EN-US;OFF2001
	Word 2001	http://support.microsoft.com/default.aspx?scid=fh;EN-US;WD2001
	Excel 2001	http://support.microsoft.com/default.aspx?scid=fh;EN-US;XL2001
	PowerPoint 2001	http://support.microsoft.com/default.aspx?scid=fh;EN-US;PPT2001
	Outlook 2001	http://support.microsoft.com/default.aspx?ID=FH;EN-US;outmac&SD=GN&LN=EN-US&
	Internet Explorer	http://support.microsoft.com/default.aspx?scid=%2fdefault.aspx%3fscid%3dfh%3bEN-US%3biemacfaq
	Fetch FTP	http://fetchsoftworks.com/Support/faq.html
	MacSSH	http://pro.wanadoo.fr/chombier/MacSSH/SSH_faq.html
	Mac FTP Help	how to use FTP software (macintosh)
Supported Virus Software
v i r u s s o f t w a r e	Trend Micro OfficeScan	http://kb.trendmicro.com/solutions/
	Pc-Cillin	http://www.trendmicro.com.au/tech_support/index.htm
	Norton AntiVirus	http://www.symantec.com/techsupp/consumer.html?asa=no
	Virus Hoaxes and Definitions	http://www.sophos.com/virusinfo/hoaxes/ http://www.symantec.com/avcenter/hoax.html http://vil.nai.com/VIL/hoaxes.asp