Though it is strongly encouraged that the guidelines for fully supported hardware/software be followed, it is recognized that there are times when this is not feasible. Therefore support is categorized as described below.

Level 1 - Full Support

Standard hardware/software that is noted above.  Benefits:

• All pertinent services noted in The Delivery of Technology and the Role of ITS (Services Provided) will be provided
• New ITS departmental systems and applications can be requested
• New and current Tufts, A&S, and ITS systems and applications will run properly and efficiently
• Quicker problem resolution and turnaround time
• Resources and sources for additional assistance such as Email discussion groups, user groups, listservs, web sites, product/vendor phone numbers, FAQ (frequently asked questions) and common problem/resolution lists, will be made available.

Level 2 - Partial Support

Recommended and supported hardware running software NOT noted as supported.  In such a case, hardware will be supported to the extent possible but not to such length as to assure software problem resolution. The hardware will be supported to the extent that fully supported/recommended software works properly. 

Level 3 - No Support

Software NOT noted as supported.  Hardware purchased after January 1, 1998 NOT noted as supported.  Supported software running on hardware purchased after January 1, 1998 NOT noted as supported.

*Off-Campus PC's - Please note that ITS provides only limited support of Tufts-owned computers that are housed off-campus. ITS offers phone support for such computers - assuming the hardware and software are within the supported lists - and the ITS Staff will make every effort to resolve issues over the phone. If the problem cannot be resolved over the phone, the user is welcome to make an appointment to bring the computer into the ITS Office for further service.

ITS will not, under any circumstances, go to any off campus or non-Tufts location to service Tufts owned computers/equipment.  Additionally, ITS will not support any computer that is not owned by Tufts University.

Email support ONLY is available to retired faculty wishing to keep their Tufts email account.

There are no exceptions to these limitations.