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When you contact the HelpDesk, the person you speak to will ask you for certain key pieces of information, including: 

1. Your full name
2. Department
3. Telephone number
4. Type of computer (Macintosh or PC)
5. Operating system (Macintosh OS 10.x, Windows XP, Vista or 7)
6. Description of your problem (My computer won't boot, I can't print...etc)
7. Has anyone else in your department had the same problem?

Make sure you are calling from a phone near your computer or the hardware experiencing the problem. 

If you leave a message, please speak slowly and clearly while providing all the details listed above.

You can also contact helpdesk through email - helpdesk@ase.tufts.edu

If you are not a member of a group within Tufts University that ITS supports: Find out who supports you.