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When you contact the HelpDesk, the person you speak to will ask you for certain key pieces of information, including: 

1. Your full name
2. Department
3. Telephone number
4. Type of computer (Macintosh or pc)
5. Operating system (Macintosh OS 9 or 10, windows 2000 or xp)
6. Description of your problem (My computer won't boot, I can't print...etc)
7. Has anyone else in your department had the same problem?

Make sure you are calling from a phone near your computer or the hardware experiencing the problem. 

If you leave a message, please speak slowly and clearly while providing all the details listed above.

You can also contact helpdesk through email - helpdesk@ase.tufts.edu

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