There are many departmental labs on campus. Primary responsibility for the technology in these labs belongs to the local Lab Manager or Systems Administrator. A lab is defined as 3 or more computers used by faculty, staff, or students for general use, research, in a classroom setting, or as a component of a class.

ITS will act as 2nd level support to the existing Lab Manager or Systems Administrator for any departmental lab. We are available to consult or to help with significant problems. We are not available to provide basic and routine service, maintenance, troubleshooting to lab machines as this is the role of the local Lab manager or Systems Administrator.

Significant problems include network connectivity issues and complete system failures. ITS expects that the Lab Administrator will be fully capable of installing any software, updating virus protection, and basic troubleshooting. If these expectations are met, departmental labs should be near self sufficient.

For help with your lab, please contact the ITS Helpdesk at 7-5898.