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Software Support

These links are provided as additional resources for interested ITS clients.
If an answer is not found here please contact the ITS Helpdesk at:

Self Support:

These links are to enable ITS clients to look for an answer to their problem at the software manufacturers own site. Many problems are well documented at the manufacturers support sites. Some problem resolutions may be quite easy to implement and save much needed time.  ITS is proving the links to software that is on our supported software standards page.

This guide is broken into four parts:

Software Name Useful Support Link

Platform Independent Software

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 FileMaker Pro http://www.filemaker.com/support/
Adobe Acrobat http://www.adobe.com/support/products/acrobat.html
Adobe Acrobat Reader http://www.adobe.com/support/products/acrreader.html
Quicktime Player http://www.info.apple.com/usen/quicktime/
Shockwave http://www.adobe.com/support/shockwave/
Flash http://www.adobe.com/support/flash/
Authorware Player http://www.adobe.com/support/authorware/
Real Audio Player http://service.real.com/realplayer
Windows Media Player http://www.microsoft.com/windows/windowsmedia/support.aspx
Winamp http://forums.winamp.com/
Supported PC Software

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Office XP http://support.microsoft.com/default.aspx?scid=fh;EN-US;offxp
Office 2003 http://support.microsoft.com/ph/2488
Office 2007 http://support.microsoft.com/ph/8753
Word XP/2002 http://support.microsoft.com/default.aspx?scid=fh;EN-US;wd2002
Word 2003 http://support.microsoft.com/ph/2530
Word 2007 http://support.microsoft.com/ph/11377
Excel XP/2002 http://support.microsoft.com/default.aspx?scid=fh;EN-US;xl2002
Excel 2003 http://support.microsoft.com/ph/2512
Excel 2007 http://support.microsoft.com/ph/11346
Outlook XP/2002 http://support.microsoft.com/default.aspx?scid=fh;EN-US;ol2002
Outlook 2003 http://support.microsoft.com/ph/2520
Outlook 2007 http://support.microsoft.com/ph/11335
PowerPoint XP/2002 http://support.microsoft.com/default.aspx?scid=fh%3Ben-us%3Bppt2002&x=14&y=15
PowerPoint 2003 http://support.microsoft.com/ph/2522
PowerPoint 2007 http://support.microsoft.com/ph/11264
Access XP/2002 http://support.microsoft.com/default.aspx?scid=fh;EN-US;acc2002
Access 2003 http://support.microsoft.com/ph/2509
Access 2007 http://support.microsoft.com/ph/11265
FrontPage XP/2002 http://support.microsoft.com/default.aspx?scid=fh;EN-US;fp2002
FrontPage 2003 http://support.microsoft.com/ph/2514
Publisher XP/2002 http://support.microsoft.com/default.aspx?scid=fh%3Ben-us%3Bpub2002&x=14&y=12
Internet Explorer http://support.microsoft.com/default.aspx?scid=fh;EN-US;ie
WS-FTP 32 http://www.ipswitch.com/support/WS_FTP/index.asp
Netterm http://www.netterm.com/html/netterm.html
Secure CRT http://www.vandyke.com/support/securecrt/index.html
Supported Mac Software
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e		 Office 2004 http://support.microsoft.com/ph/2490
Office 2008 http://support.microsoft.com/ph/12853
Excel 2004 http://support.microsoft.com/ph/2513
Excel 2008 http://support.microsoft.com/ph/12868
PowerPoint 2004 http://support.microsoft.com/ph/2524
PowerPoint 2008 http://support.microsoft.com/ph/12855
Word 2004 http://support.microsoft.com/ph/2531
Word 2008 http://support.microsoft.com/ph/12863
Entourage 2004 http://support.microsoft.com/ph/1720
Entourage 2008 http://support.microsoft.com/ph/12874
Internet Explorer http://support.microsoft.com/default.aspx?scid=%2fdefault.aspx%3fscid%3dfh%3bEN-US%3biemacfaq
Fetch FTP http://fetchsoftworks.com/Support/faq.html
Mac FTP Help how to use FTP software (macintosh)
Supported Virus Software
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e		 Trend Micro OfficeScan http://esupport.trendmicro.com/support/enterprise/enterprisehome.do
Norton AntiVirus http://www.symantec.com/norton/support/selectproduct_ts.jsp
Select "Norton AntiVirus for Macintosh" from drop down list.
Select your version "10" or "11" from the second drop down list.
Click Orange arrow to continue
Virus Hoaxes and Definitions http://www.sophos.com/virusinfo/hoaxes/
http://www.symantec.com/avcenter/hoax.html
http://vil.nai.com/VIL/hoaxes.asp

Computer Support
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