| Which computer labs are available for public use? |
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The ITS Computing Center @ Eaton Hall is open for all Tufts University students, faculty, and staff. The Mugar Computer Lab is for Fletcher students ONLY (except during holidays and intersessions when it is available for any student) |
| What are the hours in the ITS Computing Center @ Eaton Hall? |
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http://ase.tufts.edu/its/labEaton.htm#hours |
| What are the hours in the Mugar Computer Lab at Fletcher? |
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http://ase.tufts.edu/its/labMugar.htm#hours |
| Which computer labs are available for reservation by faculty and staff for instruction/training? |
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PC Labs: The ITS Instructional Lab @ Eaton Hall (Eaton 208) and the Mark Learning Resource Center in the Tisch Library
Macintosh Lab: The ITS Instructional Lab @ Braker Hall (Braker 002)
Both labs can be reserved by following the instructions here:
http://ase.tufts.edu/its/labReservations.htm |
| When can I reserve an instructional lab for a class? |
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http://ase.tufts.edu/its/labReservations.htm |
| Where can I go to see if a lab is available for reserving? |
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http://studentservices.tufts.edu
Click on Resource 25 WebViewer link.
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| What do I need to do if I need software installed in the computer labs? |
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http://ase.tufts.edu/its/labReservations.htm |
| I would like ITS to purchase the software that I need installed in the computer labs. What is the process? |
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http://ase.tufts.edu/its/labSoftwarePurchase.htm |
| How do I use the ITS Instructional Lab @ Eaton Hall (Rm 208)? |
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http://training.ase.tufts.edu/tuftsclassrooms/eaton208.asp |
| How do I use the ITS Instructional Lab @ Braker Hall (Rm 002)? |
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http://training.ase.tufts.edu/tuftsclassrooms/braker002.asp |
| Where can I find help using software that is installed in the labs? |
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The User Consultant in the public labs can help with many of your software issues, but additional references can be found here:
http://ase.tufts.edu/its/labResources.htm |
| How do I apply for a job working in the labs? |
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http://ase.tufts.edu/its/documents/labUCapp.pdf |
| Where do I go for help if something isn't working in Eaton 208/Braker 002? |
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If you are using the instructional computer labs and there is a technical problem, please contact the ITS Computing Center @ Eaton Hall for assistance (ext. 73701). If the User Consultant on duty is unable to help you, they will attempt to get help from their supervisor or instruct you to email (after hours) the Lab Email box. |
| Where do I go, who do I call for help on the multimedia podium in Eaton 206? |
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You can get basic assistance from the User Consultant in the ITS Computing Center @ Eaton Hall Mon-Fri, 9am-5pm. Otherwise, call the ITS Helpdesk at ext 75898 |
| Who can help me with problems on the Multimedia carts in Eaton? |
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You can get basic assistance from the User Consultant in the ITS Computing Center @ Eaton Hall Mon-Fri, 9am-5pm. Otherwise, call the ITS Helpdesk at ext 75898 |
| I brought in my laptop to Eaton and asked a User Consultant (UC) to fix it. They said
"no". Why can't they help me? |
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Tufts University currently does not offer individual computer service/repair. If you are having trouble with network connectivity in the dorms, please contact Tufts Online, ext 74TOL. |
| Who do I call to reserve Eaton 208/Braker 002? |
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All reservations can be made online at http://studentservices.tufts.edu (click on Resource 25 link). |