I forgot my LAN account password, how can I regain access to my network account?

To have your LAN account password reset:

• Go to the ITS Computing Center @ Eaton Hall during walk-in hours, Monday - Friday afternoons between 1-5pm with a government issued photo ID card or official Tufts University ID card.
   
• Email studentaccounts@ase.tufts.edu with a scanned copy of your Tufts ID and an email address that your password information can be sent to.

I'm not on campus and I'd like to change or reset my password. How do I do this?

You can change your password online. You will need to know your username and current password. Your LAN username is the same as the username that you use for your Tufts email address.

Why does my Tufts password have to be so complicated?
Strict LAN passwords are required to protect University security, including your personal storage space. The more complex your password, the less likely it will be compromised. For more details, please visit the LAN Password Creation Guidelines (pdf).

What computers can I log on to with my Tufts username and password?
You can log on to any public computer on the Medford computer including the:

• ITS Computing Center @ Eaton Hall Mugar Computer Lab
• Engineering Project Development Center (EPDC)
• Ginn Library
• Tisch Library

I forgot my email password, how can I access my email?

You can reset your own password by visiting the following site:

• Visit http://tuftstools.tufts.edu
• Select the "I forgot or don't have my Tufts Password" link

For step-by-step instructions, please view the available learning materials.

The TuftsTools website isn't working for me, how can I regain access to my email?

To have your email password reset:

• Go to the ITS Computing Center @ Eaton Hall during walk-in hours, Monday - Friday afternoons between 1-5pm with a government issued photo ID card or official Tufts University ID card.
• Email studentaccounts@ase.tufts.edu with a scanned copy of your Tufts ID and an alternate email address that your password information can be sent to.

I cannot send email with MacMail/Outlook/Thunderbird from my apartment off campus, what outgoing mail settings do I need?

Your outgoing server settings should be obtained from your internet service provider.  For your convenience, some of the most popular ones are provided below.

For step-by-step instructions, please view the available learning materials.